Careers - Join the Liquid Audio Team

Current Open Positions:

If you are interested in any of the open positions, please e-mail us your resume, salary requirements and contact information to careers@liquidaudio.us

Customer Service Manager   (Last Updated 1/10/23):

Job Description: We are seeking a highly motivated and detail-oriented Customer Service Manager to join our team. In this role, you will be responsible for leading and managing a team of customer service representatives, ensuring the highest level of customer satisfaction, and maintaining an efficient and professional work environment.

Key Responsibilities:

• Oversee and manage a team of customer service representatives, providing support and guidance as needed
• Ensure customer inquiries are handled promptly and effectively through various sales channels, including phone, email, and chat
• Monitor and respond to customer return requests for both in-store and online orders, ensuring a smooth and efficient process
• Develop and implement strategies to improve customer service quality and efficiency
• Create and maintain a positive and professional work environment that fosters excellent customer communication and satisfaction
• Train and mentor team members to improve their customer service skills and overall performance
• Monitor and report on team performance and customer service metrics
• Collaborate with other departments to resolve customer issues and improve overall customer experience
• Utilize Microsoft Office and other software tools to maintain accurate records and generate reports

Qualifications:

• Proven experience in a customer service management role, preferably in a fast-paced environment
• Exceptional customer service skills and the ability to maintain composure in stressful situations
• Excellent verbal and written communication skills
• Detail-oriented and self-motivated, with a strong sense of ownership, urgency, and follow-through
• Proficiency with Microsoft Office and other relevant software tools
• Demonstrated ability to lead, coach, and develop a high-performing team
• Strong problem-solving and decision-making skills
• Ability to work effectively with cross-functional teams to improve customer experience and achieve company goals

Warehouse Associate   (Last Updated 2/15/23):

Job Description: We are currently seeking a detail-oriented Warehouse Worker to join our team. The ideal candidate will accurately check products that come into the warehouse against a packing list, ensuring our inventory remains organized and error-free. While experience operating a forklift is a plus, it is not a requirement for this role.

Responsibilities:

• Accurately check incoming products against packing lists to ensure proper inventory control
• Assist with organizing and maintaining warehouse inventory for efficient storage and retrieval
• Load and unload shipments, utilizing forklifts when necessary (if trained and certified)
• Perform routine inspections of warehouse equipment and report any issues to the supervisor
• Keep warehouse clean and organized to maintain a safe working environment
• Participate in periodic inventory audits and assist with resolving discrepancies
• Collaborate with team members to complete daily tasks and achieve warehouse goals
• Adhere to company safety policies and procedures at all times

Requirements:

• Detail-oriented and able to accurately compare product shipments to packing lists
• Able to work 40 hours per week, with potential for overtime as needed
• Must pass a full background check and drug screen
• Experience operating a forklift is a plus, but not required
• Good communication and teamwork skills
• Physical ability to lift and move heavy objects up to 50 lbs. and stand for extended periods
• Basic computer and math skills for inventory tracking and reporting